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Spa Receptionist

Company: Hand & Stone
Location: Flanders
Posted on: June 25, 2022

Job Description:

Hand and Stone Massage and Facial Spa is seeking Sales Receptionist. You are a critical link in ensuring that our customers' experience in our Flanders-Mount Olive spa is nothing other than outstanding! We are looking for responsible, dependable individuals with excellent communication and sales skills to join our team! We are currently looking to fill both a Full Time & Part Time Sales Receptionist positions.

Our Sales Receptionist are our main customer service representatives through both face-to-face and phone interactions with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our sales receptionist schedule all service appointments. Most importantly, this position entails presenting each client with the benefits our lifestyle membership program and our service upgrades to customize our clients service to their needs.


* 7-8 hour shift
* Day shift
* Night shift
* Monday to Friday
* Weekends
* Full Time & Part Time Positions Available

What's in it for you?

* Hourly wage plus unlimited sales commissions
* Paid Time Off
* Performance sales contests
* Potential for rapid advancement including management based on performance
* Ongoing training and support
* Flexible hours
* Open 7 Days a week
* Fun, Professional and safe work environment
* Employee discounts on products/services/gift cards

Responsibilities include:

* Meeting membership sales goals
* Communicate sales promotions and service options with clients
* Learn about our products and services for effective, clear communication
* Greet and check-in/out clients before/after their appointment
* Serve as Client Experience Concierge providing excellent customer service to members and guests.
* Communicate the continually changing schedule and operational needs with coworkers
* Execute the daily operational tasks, day-to-day goals and priorities assigned by management
* Capable of working flexible hours
* Uphold store cleanliness standards in the entire spa
* Positive, energetic attitude
* Ability to build relationships
* Answer phones, schedule appointments and file documents
* Conduct Date Entry
* Perform various other duties as assigned
* Critical thinking skills, including customer conflict resolution
* A fast learner, with a positive attitude; remain calm in fast pace environment

Sales Associate Qualifications:

* Must have High School Diploma or equivalent (Required)
* Must have reliable transportation (Required)
* Must be 18 years old or older (Required)
* Day, Nights, Weekend and Holiday Availability
* Sales/Retail/Customer Service Experience
* Ability to learn quickly, self starter
* Critical thinking skills, including conflict resolution
* Exceptional organizational and prioritizing ability, high attention to detail, and ability to multi-task
* Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
* A strong team player with ability to work independently with minimal supervision
* Knowledge of Microsoft Office applications
* Good and clear verbal and written communication skills
* Ability to handle guest situations professionally and multitask with ease all while focusing on the guest
* Must be of good moral character
* Satisfactory results of background and reference check is a condition of employment in this position

Preferred Qualifications:

* 1+ years in sales a plus
* Experience using Zenoti client management system or salon booking computer software a plus
* Day, Nights, Weekend and Holiday Availability a plus
* Membership Sales and/or Sales Experience
* Hospitality/Service and/or Retail Sales Experience

This Job Is Ideal for Someone Who Is:

* Integrity -- Being of high moral character
* Dependable -- more reliable than spontaneous
* People-oriented -- enjoys interacting with people and working on group projects
* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
* Detail-oriented -- Focus on the details of work and keeping a clean professional work environment
* Achievement-oriented -- enjoys taking on challenges, even if they might fail
* Autonomous/Independent -- enjoys working with little direction
* Innovative -- prefers working in unconventional ways or on tasks that require creativity
* High stress tolerance -- thrives in a high-pressure environment


Hand and Stone Massage and Facial Spa of Mount Olive

30 International Drive, Suite E-5 (Near Walmart)

Flanders, NJ 07836

Phone: 973-695-0888


COVID-19 Precaution(s):

* Personal protective equipment provided or required
* Plastic shield at work stations
* Temperature screenings
* Social distancing guidelines in place
* Sanitizing, disinfecting, or cleaning procedures in place

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time---we can provide the perfect fit with FLEXIBLE schedules.

Keywords: Hand & Stone, Newark , Spa Receptionist, Administration, Clerical , Flanders, New Jersey

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