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Regional Patient Experience Director - SMNJ Admin

Company: Prime Healthcare Services
Location: Newark
Posted on: February 20, 2021

Job Description:

Regional Patient Experience Director - SMNJ Admin in Newark, NJ at Prime Healthcare Committed to Quality, Compassionate Care, and Service to the Community. Founded in 2001, Prime Healthcare has emerged as one of the nation's leading hospital systems. Prime Healthcare was founded by Dr. Prem Reddy, a physician with a mission to save hospitals, improve community healthcare and provide the very best care to patients. Our philosophy is that all healthcare is local. Each of our hospitals serve the unique needs of their communities while providing exceptional care with the strength and support of Prime Healthcare. Through a physician-directed and patient-centered model, passionate dedication to quality, evidence-based best practices, operational efficiency, technology and capital investment, our hospitals are recognized among the best in the nation. Prime Healthcare has been named a "15 Top Health System" by Truven and our hospitals are consistently among the "Top 100 Hospitals" in the country. Prime Healthcare stands apart from others by its unique ability to save and transform hospitals. We have been named the "fastest growing hospital system" in the country by Modern Healthcare. And as we continue to grow and fulfill our mission of "saving hospitals, saving jobs and saving lives," we remain committed to delivering exceptional care, and creating a legacy that will improve healthcare. Prime Healthcare and the not-for-profit Prime Healthcare Foundation employ nearly 40,000 people and own and operate 45 acute care hospitals in Alabama, California, Florida, Georgia, Indiana, Kansas, Michigan, Missouri, Nevada, New Jersey, Ohio, Pennsylvania, Rhode Island and Texas. Prime Healthcare was--recognized as a Top 15 Health System --in the nation in 2012 and 2013. It also earned the distinction in 2008. Not Ready to Apply? Job Description ResponsibilitiesThis position is responsible for the deployment of a comprehensive patient experience improvement plan across the continuum of care for the hospitals within the given region. This position serves as the content and systems expert consultant for their region's community hospitals they serve and will undertake special projects for the Corporate Office of the Patient Experience to accelerate improvement across the of hospitals nationwide.EDUCATION, EXPERIENCE, TRAINING
Required qualifications:
1. A minimum of 3 years working in patient experience, performance improvement, risk management, patient relations, or service excellence department in an acute care hospital required.
2. Bachelor's Degree from an accredited school required, or equivalent years of experience. Nursing, Statistics, Business or related field preferred.
Preferred qualifications:
1. Previous leadership experience improving patient and employee experience required.
2. Experience developing and deploying statistical tools to measure and improve process and outcomes goals.
3. Master's Degree from an accredited school.
4. Clinical experience.
5. Demonstrated project management across multiple geographic locations.
6. Certification and experience applying six sigma, lean or Value Stream Improvement methodology.
7. Measurable outcomes generated through programs deployed around service recovery, patient family advisory councils or enhancing cultural competency.--We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law:--

Keywords: Prime Healthcare Services, Newark , Regional Patient Experience Director - SMNJ Admin, Administration, Clerical , Newark, New Jersey

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