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Supervisor, Accounts Receivable Collections

Company: Barnes & Noble Education
Location: Basking Ridge
Posted on: November 22, 2021

Job Description:

JOB TITLE: Supervisor, Accounts Receivable Collections REPORTS TO: Manager, Accounts Receivable Collections JOB SUMMARY: The Supervisor, Accounts Receivable Collections is responsible for the daily operations and direct supervision of the Collections/AR Department. Managing team performance and behaviors is crucial in this role. The chosen candidate will be responsible for the collection of outstanding accounts receivable from an existing client base and spearhead collections initiatives, resolving customer/provider issues and reducing accounts receivable delinquency. The position will monitor and enforce productivity and quality assurance of the team to ensure operational goals and requirements are met. As the Supervisor, Accounts Receivable Collections, you will build and maintain strong relationships with the Universities, Bookstores, field management team and manage the complexities that it encompasses. ESSENTIAL FUNCTIONS: Develop and prepare daily, weekly and monthly reports for management on outstanding receivables and collection efforts Recommend and implement collection process improvements and participate in PeopleSoft upgrades to improve projects that deal with collections Ensure compliance with the annual external audit, internal audit recommendations and departmental policies and procedures Review open accounts for collection efforts Perform reconciliations on a variety of Campus Card and SFA accounts Make outbound collection calls in a professional manner while keeping and improving customer relations Resolve client/provider problems and reduces accounts receivable delinquency, applying good customer service in a timely manner Identify issues attributing to account delinquency and discuss them with management Review and monitor assigned accounts and all applicable collection reports Provide timely follow-up on payment arrangements Monitors and stays within budgetary limits with regard to overtime Ensures that all accounts are well documented and up to date in accordance with procedures. Ensures that personnel are well trained, effective, and optimally used. Identifies training needs and develops and implements appropriate training plans. Conducts training sessions and cross-trains as appropriate. Mail correspondence to customers to encourage payment of delinquent accounts Lead a group of Collections Representatives that are communicating with Providers, School Officials, Bookstore personnel, etc. by telephone and written communication to collect on past due accounts Review team activity, identify trends and assess team effectiveness in order to achieve departmental goals Coach and counsel staff for peak performance. Address and resolve issues of poor performance or unacceptable behavior; work to determine best approach to resolve an employee problem Assist team members with escalated calls and daily operational duties Monitor calls and review account activity with team members Ensure internal policies and procedures and all governmental regulations are consistently applied and adhered to by team members Assist management with employee development including training and mentoring, writing performance reviews, counseling and participating in corrective action meetings Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity Additional responsibilities as required REQUIREMENTS/QUALIFICATIONS: Bachelor---s Degree in accounting/Finance preferred 4+ years of collections experience 2+ years of supervisory experience Advanced proficiency in MS Word and MS Excel. Knowledge of ERP systems preferred (SAP, Oracle and/or PeopleSoft ERP) Strong verbal and written communication skills required Strong organizational and follow up skills are required Ability to work in a fast-paced environment and help to lead change through the organization Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Job Requirements:

  • Prepare monthly accounts receivable reports
  • Updating weekly accounts receivable reports
  • Meeting monthly accounts receivable goals
  • Maintain accounts receivable collections system database
  • Update accounts receivable ledger by customer
  • Analyze basic accounts receivable transactions
  • Maintain accounts receivable related reconciliation files
  • Managing specific accounts receivable portfolios
  • Enter prepared adjustments to accounts receivable ledger
  • Compile and maintain accounts receivable records
  • Provide accounts receivable assistance as needed and provide answers to accounts receivable inquiries
  • Maintaining accounts receivable and other accounting duties
  • Perform all duties related to accounts receivable billing and collections
  • Prepare monthly reconciliations of cash receipts and billed receivable accounts
  • Train others in accounts receivable topics
  • Ensure accounts receivable records are accurately maintained
  • Call accounts receivable clients in an effort to collect on past due accounts
  • Create accounts receivable adjustments for check payments received, but no invoices
  • Prepare monthly cash receipts journal, sales journal and accounts receivable aging report
  • Prepare daily receipts and post to accounts receivable system

Keywords: Barnes & Noble Education, Newark , Supervisor, Accounts Receivable Collections, Accounting, Auditing , Basking Ridge, New Jersey

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