NewarkRecruiter Since 2001
the smart solution for Newark jobs

Auditor - Performance Management

Company: United Airlines
Location: Newark
Posted on: February 16, 2020

Job Description:

We have a wide variety of career opportunities around the world come find yours.Customer Strategy & InnovationOne of Uniteds newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.Job overview and responsibilitiesResponsible for conducting operational audits of services outsourced to Business Partners ensuring quality meets United's policy standards and to drive improvements in customer satisfaction. Provides in the moment engagement with Business Partner agents, leads and front-line leadership. Develops and maintains key relationships with Business Partners front-line leaders and agents through effective communication and in the moment coaching or recognition opportunities. Exhibits and actively promotes United's core4 values at all times and ensures Business Partners instill and reflect this culture. Influences performance improvement strategies through collaboration with Business Partners, Airport Operations and Customer Support Center stakeholders. Facilitates and enables accountability, transparency, prioritization of station metrics to meet/exceed goals and customer expectations.

  • Complete daily audits of Business Partner mission work and related activities during all hours of the operational day to ensure delivery of quality operations and adherence to United standards and procedures.
  • Provide in the moment feedback, coaching or recognition to front-line Business Partner employees
  • Prepare and deliver written and in-person de-briefs to local leadership with findings, recommendations or corrective actions to meet service expectations
  • Utilize KPI data and information insights to provide operational input/feedback, identify trends/root cause defects and opportunities for improvementRequired
    • High school degree, or equivalent
    • Motivated individual adept at building relationships
    • Excellent communication skills including written and verbal
    • Strong business acumen
    • Strategic thinker
    • Problem-solving skills and decision-making abilities
    • Experience with or related to airline / airport operational environment
    • Must be legally authorized to work in the United States for any employer without sponsorship
    • Successful completion of interview required to meet job qualification
    • Reliable, punctual attendance is an essential function of the positionPreferred
      • Bachelors degree in Aviation or other college degreeEqual Opportunity Employer Minorities/Women/Veterans/Disabled/LGBTDivision: 81 Customer Strategy & InnovationFunction: Customer Svc Delivery / Cust Svc Solutions / Global Ops Strat Plang & DesignEqual Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: United Airlines, Newark , Auditor - Performance Management, Accounting, Auditing , Newark, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Accounting, Auditing Jobs


Senior Mgr. Business Transformation- Black Belt
Description: Sr. Manager, Business Transformation Lean Six Sigma Black Belt Certification Required Every moment of every day, people all over the world turn to our company to make their lives simpler, more enjoyable, (more...)
Company: Lean Six Sigma Experts - for our Client
Location: Newark
Posted on: 02/29/2020

Controller
Description: Controller Wilmington, Delaware -- --Our client, a nationally recognized real-estate developer located in Wilmington, Delaware seeks a Controller to lead it's accounting, tax, and finance functions.
Company: Real Estate Development Company
Location: Wilmington
Posted on: 02/29/2020

Business Systems Anayst - Data analysis, ETL,SQL- Banking/finance
Description: Essential Duties: Analyze Business Requirements and develop Technical and Functional requirements for new systems, enhancements to existing systems, and integrations between systems Interface with technical (more...)
Company: Comrise
Location: Jersey City
Posted on: 02/29/2020


Regulatory Compliance Specialist
Description: 1. General Position Summary This position is responsible for coordinating product regulatory compliance for MCA Mitsui Chemicals America, Inc by understanding and adhering to the MTP Mid-Term Plan (more...)
Company: Mitsui Chemicals America, Inc.
Location: White Plains
Posted on: 02/29/2020

Senior IT Auditor
Description: Senior IT AuditorJersey City, NJ/Cleveland, OHPay Rate- 80-110K br The Senior IT Internal Auditor will perform Information Technology based audits to ensure that internal controls are appropriately (more...)
Company: Hunter International
Location: Jersey City
Posted on: 02/29/2020

JD Edwards Finance Functional Consultant
Description: Looking for JD Edwards Finance Functional
Company: Cyret Technologies, Inc
Location: Jersey City
Posted on: 02/29/2020

Junior Bookkeeper
Description: Mommy Jobs Online is seeking a Jr Bookkeeper to oversee and handle specific accounting functions. LOCATION AND HOURS The position can be done virtually, from a home office or, if feasible, from any virtual (more...)
Company: Mommy Jobs Online
Location: Wilmington
Posted on: 02/29/2020

Financial Billing Analyst
Description: Financial Billing AnalystWhite Plains, NY 25-30/HourPart Time: 24 Hours/week br br Financial Billing Analyst Responsibilities: ul li Perform
Company: Hunter International
Location: White Plains
Posted on: 02/29/2020

Accounting Manager
Description: br Accounting Manager br br Wilmington, Delaware br br 01/27/2020 br br br Apply Now br br br br Email br br Twitter br br Facebook br br LinkedIn br br br (more...)
Company: The Siegfried Group
Location: Wilmington
Posted on: 02/29/2020

Customer Service - Postal Service
Description: CUSTOMER SERVICE - POSTAL SERVICE NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY-- br br br The Postal Service is the largest government related agency in terms of employees. The (more...)
Company: USA Labor Services
Location: Havertown
Posted on: 02/29/2020

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Newark RSS job feeds