Drayage Dispatcher
Company: GPAC
Location: Newark
Posted on: April 26, 2024
Job Description:
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - Lead Dispatcher (drayage) -This is a full-time on-site role
as a Lead Dispatcher. The Lead Dispatcher will be responsible for
coordinating and managing the dispatch operations, ensuring timely
and efficient delivery of goods, communicating with drivers and
customers, and resolving any issues or delays that may arise.
-Responsibilities:
- Receive orders from customers and sales personnel by phone and
e-mail.
- Process customer orders in Profit Tools dispatch software.
- Confirm port, rail, and customer work order information have
the same information.
- Contact customers immediately if there are any
discrepancies.
- Confirm all information at port and rails are updated to
pick-up or receive import/ export containers.
- Verify all export boards on Profit Tools are updated with the
most recent first receiving date, cut-off date, last free date,
empty container pick-up/return depot, etc.
- Communicate with customers to ensure proper pre-alerts and
documentation.
- Advise customers of additional accessorial charges, i.e.
chassis splits, detention time, etc.
- Update customers of any ongoing issues, questions, etc. that
may arise during the course of delivery/pick-up.
- Demonstrate an emphasis on customer satisfaction per company
policy.
- Confirm all rates are correct.
- Monitor emails and respond to customers in a timely
manner.
- Bring energy, enthusiasm, and a positive attitude to the
job.
- Maintain proper attendance and punctuality critical to the
operation. -
- Maintain correct inventory of the warehouse.
- Coordinate loading and unloading with the warehouse personnel.
-
- Supervise loading and unloading.
- Work with customers and carriers for appointments and proper
paperwork.
- Other duties and special projects as assigned by
management.Experience:
- 4 years of experience - ports NY/NJ -
- High school diploma/GED required.
- 4 plus - years of experience in the transportation &
warehousing industry helpful.
- 2 years of CSR import/export experience helpful.
- Intermodal experience very helpful.
- Profit Tools dispatch software experience is highly
preferred.
- Knowledge and understanding of DOT standards is helpful.
- Excellent verbal and written communication skills.
- Team-oriented and works collaboratively to achieve team goals.
- - - - - - - - - - - -For immediate consideration please contact :
Ryan Henry - 682.273.1189All qualified applicants will receive
consideration without regard to race, age, color, sex (including
pregnancy), religion, national origin, disability, sexual
orientation, gender identity, marital status, military status,
genetic information, or any other status protected by applicable
laws or regulations. GPAC (Growing People and Companies) is an
award-winning search firm specializing in placing quality
professionals within multiple industries across the United States
since 1990. We are extremely competitive, client-focused and
realize that our value is in our ability to deliver the right
solutions at the right time.
Keywords: GPAC, Newark , Drayage Dispatcher, Professions , Newark, New Jersey
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